| Do I get
my own dedicated server with WebtrialZ? |
| WebtrialZ services are based on a
dedicated server model. This model provides the customer with
a dedicated server for the secure storage of all customer data
in
support of customer requirements. WebtrialZ deploys commonly
used resources on secured shared servers for additional cost
effectiveness. Your sensitive data is always
protected and managed on your dedicated server using proven
effective security controls. |
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| Is
application software included with WebtrialZ services? |
| Basic WebtrialZ services do not
include application software, and rely on our customers' choice
of software products. APT, the company that provides WebtrialZ services
is experienced in the installation, configuration and operation
of a wide range of pharmaceutical industry products. We have
a number of partnerships with software product companies
covering a wide range of software products used in the
pharmaceutical industry to assist our customers in product
selection and implementation. You own the
application software licenses, making control and more
importantly - environment portability - completely under
customer control.
Advanced WebtrialZ services include all hardware, software
and installation services for selected pharmaceutical industry
products.
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| What
application software can be hosted using WebtrialZ? |
| Virtually any application with a
web or windows-based interface can be hosted utilizing WebtrialZ
services. The sophisticated WebtrialZ security, portal
technology and firewall capabilities enable WebtrialZ
customers to not only access our hosted applications, but also
enable them to easily transport data between local systems and
the WebtrialZ environment. |
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How long
does it take to initiate WebtrialZ services? |
| WebtrialZ servers and network services can be up and ready
for the deployment of your clinical application in as little
as four weeks from contract finalization. |
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| How
can I be assured that the WebtrialZ environment is compliant
with FDA regulations? |
| APT has produced and maintains a
full set of applicable system and network Standard Operating
Procedures and Work Instructions, as well as full documentation of personnel who are
qualified to provide WebtrialZ services. In addition, part of
the deployment process for WebtrialZ includes a site audit by
your audit team to ensure your environment will be compliant
with FDA regulations and requirements. And, if the FDA arrives
for an on-site inspection, APT will participate and cooperate in
the inspection process as your partner in providing web-based clinical
data services. |
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| How
much does the WebtrialZ service cost? |
| WebtrialZ services are based on
the size and complexity of your application or applications,
the number of users, the amount of network traffic anticipated
and the number of network connections required. Services start
as low as $1500 per month with a small startup fee. |
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| Who
has access to my data and backup tapes? |
| Your data is protected on a secured dedicated server. All
data from each customer is backed up to separate data tapes
and transferred to an off-site data storage location. APT has
agreements with our tape storage vendor to provide you, the
customer with direct access to your backup tapes, while APT ensures
that your data is protected and quickly recoverable. |
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| Where
are the WebtrialZ servers located? |
| All WebtrialZ servers are located
within individually keyed and locked cabinets within a Class A
internet data center. All servers are protected behind the
latest and fastest firewall technology available. The data center
features N+1 redundancy for all critical services, such as power,
fire protection, environmental protection (temperature and humidity),
etc. Uninterruptible power protection and multiple paths to the
internet are standard with WebtrialZ. |
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| Will
my data be co-mingled with data from other customers? |
| NO. All data from any WebtrialZ
customer is contained within an individual secured area within
the WebtrialZ environment on single customer servers. Data backups are segregated by customer
and stored in separate offsite storage locations which have
designated customer access to their specific data. The
WebtrialZ implementation model specifically prohibits
co-mingling multiple customer data on a single server. |
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| How
do I get more information on WebtrialZ? |
| Via email, send your questions to
WebtrialZ@aptconsulting.com,
or call the APT offices at (610) 366-1100 and ask for more information
on WebtrialZ. |
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| Why
did APT create the WebtrialZ service? |
| APT has been a leader in providing
infrastructure consulting to the pharmaceutical industry for
over 9 years. Our expertise in the design, deployment and
management of validated systems was leveraged to create WebtrialZ.
With the advent of web-based clinical data applications, and
FDA requirements for electronic data management, WebtrialZ was a natural extension of our existing skills. |
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| Tell
me more about WebtrialZ architecture. |
| The WebtrialZ server architecture
is based upon 100% HP Proliant certified and maintained hardware
running the Microsoft Windows 2000 Operating System (Windows),
or the HP-UX Operating system on HP PA-RISC Hardware (UNIX).
Other operating systems, such as Red Hat Linux are available
for applications requiring a custom operating system. All disk
data is protected utilizing hardware RAID (RAID-5 and/or Disk
Mirroring, as required). All servers have dual or triple redundant
power supplies and are equipped with Remote Management capability
to facilitate efficient server management. WebtrialZ
networks and firewalls are deployed using premium specialized
vendor products. Firewalls include hardware
acceleration for data encryption utilizing the latest data encryption
algorithms. Legacy applications utilize Citrix XP family products
with additional optional security using RSA's SecureID product.
Data
is backed up daily to WebtrialZ tape libraries. Multi-Site capabilities
are also available as a part of WebtrialZ services on a custom
quote basis. |
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